Consumer protection and consumer rights
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Written on 07
The CRA is expected to make consumer law clearer and easier to
understand. This ought to mean that consumers can buy and businesses
can sell with confidence and when problems arise, disputes be sorted
out more quickly and cheaply.
The CMA today reported from its
"Regulatory interventions designed to simplify prices, such as
the ‘four-tariff rule’, are not having the desired effect of increasing
engagement, and have limited discounting and reduced competition.
Instead the CMA proposes that the regulatory approach to the retail
market should be based on clear principles that allow the benefits of
competition to be gained and promote measures, such as smart meters,
that will increase engagement, while specifically targeting disengaged
consumers to prompt them to shop around. Alongside this, the CMA will
also be considering whether safeguards such as a transitional price cap
on the most expensive tariffs are needed to protect customers until
other measures have led to a more competitive market".
But will the CRA help in any way?
Well its supposed to! According to the governement's own
website it says under the heading ' Community buying'
"Consumers can combine their buying power to buy goods and
services together. This can get them better deals. The government is
supporting community buying in several ways, by:
The guide to community buying can be found
Are the energy companies using unfair contractual terms if so
they will not be binding on a consumer.
Any ideas welcome !
Written by Michael Coyle
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