Consumers mislead by Currys and Argos
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07 February 2013
Consumers being misled?
An investigation by BBC Wales has
discovered that two of the biggest retailers of electrical goods, Currys
PC World and Argos have been misleading
their customers when selling extended warranties. This has reportedly
been an issue that has concerned the Office of Fair Trading
(OFT) for some time - and it seems they were right to be
Undercover investigators found that in
some stores, they were incorrectly told:
- They had to buy a warranty at the same
time as buying the goods.
- They could not buy warranties at a later
time from another provider.
This is untrue, warranties are also
something providers are obliged to inform customers of in writing.
Professor Margaret Griffiths, an expert in
Consumer Law, has voiced her professional opinion, stating that they
have quite clearly disregarded the law by clearly misleading their
customers. She believes the stores are using the excitement of buying a
new television, as an opportunity to take advantage of and induce
customers into buying an extended warranty with them.
The main concern of the OFT is
that the way in which the electrical retailers are selling their
warranties bars competing providers from advertising and selling their
own - sometimes cheaper - warranties to customers. The two companies
have promised to set up a comparison website which will show consumers
the varying types and prices of extended warranties available to them;
allowing competition in and consumers to access more information. This
website will hopefully be available this month.
Both companies have also launched internal
investigations and have promised to provide additional training and
make necessary changes to rectify the issue.
By Charlotte Newlyn, Charlotte is
a university student on work experience at Lawdit
About the Author
Solicitors offer services and advice for litigation,
commercial contracts, Intellectual Property and IT legal agreements. We
are experts in commercial law with a heavy emphasis on Intellectual
Property, Internet and e-commerce law. Lawdit is a member of the
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Article Published/Sorted/Amended on Scopulus 2013-02-26 10:49:23 in Legal Articles