ISO20001 2011 IT Service Management Standard and TickIT Plus
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This Standard, formerly BS15001, was based upon the ITIL group
standards. It was updated as ISO20001 and reissued as ISO20001:2011 in
June this year. There is also a code of practice ISO20000-2
The Standard covers five main areas within the IT service management
processes:
- Service Delivery
- Relationships
- Resolution
- Control
- Release
Overall this Standard incorporates the requirements of:
- ITIL IT Infrastructure Library
- ISO9001 Quality Management Standard
- ISO27001 Information Security Management
The Standard, which is difficult to achieve, can be met in two
ways; either by full certification, which is assessed by a third [party
certification body or compliance route where the system is monitored
and audited internally. Both methods are time consuming but
have significant benefits for the organisation.
These Standards have been adopted worldwide.
There is another Standard which deals with computer software,
TickIT, now in its 5.5 version specifies the requirements for
software writing, development and maintenance.
TickIT,
although it models ISO9001, has not been a runaway success as
it
is not widely adopted outside the UK and Sweden .
TickIT Plus, which has just been released is a stand-alone
Standard
incorporating 9001, 27001, 20000 and 25999. The main
difference
with this one is that it will be independent from its constituent parts
and may not change when the other Standards are
updated.
TicklIT Plus will have a foundation level and then Bronze,
Silver,
Gold and Platinum levels. Currently only foundation level is
available.
These two Standards will be competing in a somewhat limited
marketplace and it will be for individual organisations to decide which
is suitable. In the end it may well be a decision
based on
customer specified requirements.
tags: IT Service Management Software Design and
Development
About the Author
Chris Eden FIBC, MISSA, ACQI is a director of Quality Matters
Limited an established independent management consultancy based in
Essex, UK which specialises in ISO20001:2011 - IT Service Management Standard
consultancy.
