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Tips for Successful Mobile Communications

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The Strategy The cost of one unit of communications is dropping. Now that mobile ranges are everywhere and most plans have long-distance coverage, old-fashioned long-distance is in decline. That drop, in terms of per-unit-cost, is true for landlines, Internet connectivity, and data. Even so, the cost of cellphone usage is rising.

Today's Mobile With so many mobile options, it can be hard to pick the right plan for your business. Companies of all sizes need to look out for the expense and labor required to implement and maintain mobile communications. Now is the time for a strategy and plan which will facilitate efficient management in the long term. Failing to accomplish this might let the costs of mobility continually grow without providing a significant benefit to your company's objectives.

Mobile Communications Planning For businesses to coordinate economic and telecommunications goals, you will need a plan of action. In order to move your platform of mobility over from a huge expense to a critical enabler it's necessary to show how these services can contribute to the overall scheme in use by the organziation. This plan also needs to be soundly based in the business' technology goals. Additionally, this road map must consider the requirements of the business, the machines in use, the conditions of existing contracts, and the hard and software utilzed by the system.

Managing the Plan Should you be outsourcing, using staff resources, or a bit of both? Well, now that you've put your plan into action, it needs maintainence. Control of processes and policies in use now need to be closely monitored and kept up-to-date. Often, businesses don't have the manpower required to take on this task. Issues of telephony are time-based and these demands can severely strain other oft-utlized employees such as IT. If you're in this type of situation, your company may consider outsourcing these projects. The contractors work as liasons between your company and the many service providers in use. If the business is large-scale, it's usually a good choice to use your own mobile service expense-managing tool. This can be accomplished using in-house resources and interwoven directly into company policies and procedures. If you have five thousand or more devices in use, this will be the preferred method of operation.

Implementation The best way to get your mobility strategy going is to understand who your users are and create profiles for all of them. Profiles shouldn't be just the employee's job title, but rather be a representative description of the responsibility and tasks the person performs, and how the mobile device is best utilized in present and future scenarios. The user profile should include department, mobile needs of the role, device description, indicators of average use in the past (voice & data), and details of current contractual obligations in the service plan. By analizing this info and making changes to facilitate future improvements, the change could result in savings. When these types of changes are implemented across an entire organziation, the benefits could become quite significant.


About the Author

Nick Pegley is VP of Marketing at All Covered Inc, the only nationwide information technology (IT) services company focused solely on enabling the success of small businesses. Serving thousands of firms across every industry, the company helps clients achieve their business objectives by lowering the cost and maximizing the performance of their IT systems. For more information visit www.allcovered.com.


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Article Published/Sorted/Amended on Scopulus 2008-01-07 21:01:11 in Computer Articles

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