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Auditing Top Management


Chris Eden - Quality Matters Limited

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Internal auditors are required to audit top management as part of both ISO9001 and ISO14001 Management systems and most auditors find this task difficult. The questions that I am asked include:

  • If I criticise my boss, will it affect my future with the company;
  • If I do not audit strictly enough will my boss think I am weak;
  • If I audit too hard will my boss think me too pushy?

The way to audit top management is to apply a code of conduct that cannot be misunderstood:

  1. Make an appointment to audit your boss, giving ample time;
  2. Always arrive at the appointed time;
  3. Determine what you need to know;
  4. Prepare your questions in advance;
  5. Always be polite and do not raise your voice;
  6. Treat any non-conformity as a matter of fact and not a triumph over your boss;
  7. Remember that your boss may feel the necessity to justify any non-conformity and you should allow him/her time to state the reasons for this;
  8. Always agree where a non-conformity is present and do not get into a discussion if this cannot be substantiated;
  9. Do not allow your boss to take over the process; you are in control;
  10. And finally do not carry on the audit beyond the agreed time;

If you do all these thinks you will find that auditing top management is as easy as normal auditing.

About the Author

Chris Eden FIBC, MISSA, ACQI is a director of Quality Matters Limited an established independent management consultancy specializing in ISO9001 Quality Management accreditation.

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Article Published/Sorted/Amended on Scopulus 2008-01-07 12:50:10 in Business Articles

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