DIY Accounting Bookkeeping Spreadsheets Questions and Answers
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Client asked for user name and authorisation code or password when attempting
to download accounting software.
This problem is because a potential login area has been found not related to
the accounting purchase. The client has made an erroneous assumption of how to
access the accounting or payroll software. The correct solution if the client
was not returned by paypal directly to the download page is to click the URL
sent in the confirmation email which was sent following the accounting software
purchase.
After payment client was not returned to the website to download the product
This can happen when payment is made by credit card or the paypal sequence is
interrupted in some way. DIY Accounting do send a thank you email containing the
download page from where the accounting or payroll software can be downloaded.
How do I download the product from the website.
First step is to go to My Documents and make a new folder to receive the
accounting files. Right click each of the links on the download page and save
each accounting template directly to that folder on your computer hard drive.
When spreadsheets are opened before saving the original links could be changed
to temporary links. The accounting software files do not link together.
Problems with excel spreadsheets that have been downloaded link together but
may not if the structure has been inadvertently changed.
If the name of an excel workbook has been changed the links from that file to
other files will be broken unless the name change is made in a specific way,
that way being to open all linking workbooks so that when the new file name is
changed the linking structure is preserved. The names of the accounting
workbooks are not changed, the simplest solution is to either change the file
name back to the original file name provided the changed name had not been saved
or download a new file with the original linked name.
If the accounting templates were opened first before saving then these files
are stored on your computer with temporary links for you to view them. If that
file is then subsequently saved then what is being saved is the temporary links
not the original links which causes the files not to link together and the
accounting software is prevented from updating the financial accounts template.
The easiest solution is to delete the file and resave from the download page
direct to your accounts folder without opening the files first. You are able to
open and view the accounting files.
If the excel program has not been installed the computer to which the
accounting file shave been downloaded does not recognise the file type.
Alternatively the excel spreadsheets will open if an open source spreadsheet
package has been installed on the computer.
In a similar manner when the accounting templates are saved to a CD Rom the
status changes from active to read only. This is because excel is not installed
on the CD. The excel files automatically change back top being usable when the
templates are then moved back to a computer where either excel or an open source
spreadsheet package has been installed. Having saved the accounting templates
from the download page when I click the file name my computer tries to connect
to the internet.
This is because the client has often not actually downloaded the accounting
workbooks to their computer but instead has saved the links from the download
page. As these links are linked to the source of the templates which are stored
on the internet the client is returned to that source. The solution is top
revisit the download page and actually download each file to your computer by
clicking the link to the accounting template and then clicking save in the
dialogue box. When I open the monthly accounting template there are no tabs
along the bottom of the page to navigate from one sheet to another.
The client has sometimes saved not the accounting spreadsheets but instead
has saved the links and may consequently be viewing a single accounting
spreadsheet and not the whole accounting workbook. The solution is to revisit
the download page and right click each link to actually save the accounting
workbooks to your computer.
It is also worth pointing out that when the square box at the top right of
the worksheet has been clicked to reduce the size of the spreadsheet and that
spreadsheet is located further down the computer screen so the bottom part is
not visible then this may also result in the navigation tabs being hidden from
view. This is corrected by clicking the square box to reveal a full page view.
About the Author
Terry Cartwright is a qualified accountant in the UK designs
Accounting Software spreadsheet templates providing complete Bookkeeping
solutions for small to medium sized business with
Payroll Software for 1 to 20 employees that automates the revenue payroll
tax returns.
Follow us @Scopulus_News
Article Published/Sorted/Amended on Scopulus 2008-06-03 23:14:39 in Business Articles
