Is Your Website an Asset Or a Liability
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Remember back in the good ol' days when having a website was something every
company needed and wanted? Websites were the wave of the future, and the dream
of transitioning to conducting business online filled our heads with visions of
a revolution in the way commerce was conducted. With a website, a company could
reach clients and interact with potential customers on a global scale. A website
was indicative of a company's technological prowess, symbolic of the desire to
innovate and evolve with developments in the industry.
Today, this mindset has changed drastically. We all know that we need a
website, but many of us think that simply having one is enough. In fact, there
is research indicating that many firms with an online presence haven't touched
their websites in years. They haven't spent any time improving functionality and
appearance, and they have yet to consider the basics of website usability and
the inherent potential of search engine optimization. Of course, we all
recognize by now that having a website is an essential business asset, if it's
done correctly. It's easy to see that if your site is an outdated eyesore, it
becomes a liability that hurts you more than it helps you. Conversely, a
well-designed site can make all the difference. It's the first place users go to
research your products and services, serves as a lead generator, a CRM tool, and
even to make purchases.
We've all heard the adage about first impressions, and it's no secret that
they're the most important factor in the way people remember their first
encounter with you or with your website. On one hand, a well-designed,
user-friendly website will showcase your business and your brand, impressing
clients. On the other hand, an outdated and otherwise bad website can hurt you
far more than it can help you. Potential customers will eliminate you as a
possible vendor after interacting with your brand and substandard website for
only a few minutes.
I'll utilize a real estate analogy here to expand upon this thought. You'll
impress guests when they arrive at your home if it's clean, well-kept,
landscaped, painted, and overall welcoming. But, if you arrive at a home that's
dilapidated and falling apart with chipped paint and an overgrown lawn, you'll
think a lot of less of whoever lives there. Are they lazy slobs? Maybe. Or maybe
they just haven't had time to take care of the property. Either way, your first
impression is less than positive. We all try not to "judge a book by its cover,"
but in an online atmosphere, a company's website is their cover, the digital
face they present to the world, so in that case you can't not judge the book by
its cover. After all, that's all you have to go by.
So this must leave you wondering: Is my website an asset or a liability? By
answering the following questions, you can find out if it's time for an overhaul
or just some simple changes. Or maybe your site doesn't need any work at all.
Ready to find out?
- Can visiting users tell immediately who you are and what you offer?
- Is your site organized in a clear fashion that promotes navigation?
- Is your home page an information destination or just a messy landing page?
- Does your home page give a good first impression that entices users to
click through your links?
- Do your images, videos, and pages load quickly?
- Does your site utilize clean, un-bloated code?
- Does your site have a "search" function? If so, is it fast and useful?
- Have you performed quality assurance testing to ensure your site looks the
same across different browsers?
Content Is King
- Is your content written clearly and persuasively? Does it speak to your
- Have you included useful and relevant resources like case studies, white
papers, articles, or links?
- Does your content effectively describe your products, services, and
- Is your content keyword focused to cater to users and search engines
Links & Navigation
- First and foremost: Do all your links work?
- Are your links clearly marked?
- Do your links utilize descriptive and enticing anchor text?
- Is your navigation menu or framework consistent throughout your site?
- Does your navigation menu provide access to your entire site?
- Is there a top-level page that describes your products and services?
- Do you have an "About Us" page to describe your company?
- Is the "Contact Us" page clear, informative, and thorough?
- Do you have a page where users can ask questions or answer their own?
- Do you have a Testimonials section?
- Do you have a blog that you update frequently?
- Do you have social bookmarking buttons to take advantage of Web 2.0
- Is your site organized so that information is easy to find?
- Do you have a site map that wireframes this organizational structure and
links to all your pages?
- Is your site "user-friendly?"
- Is your type scannable, easy to read, and written for the web?
- Do you utilize bullets, headlines, and other stylistic elements to
organize and present content?
- Do you have calls to action that prompt users to take desired actions?
- Are you using Cascading Style Sheets (CSS) to control the layout of the
Search Engine Optimization (SEO)
- Is your site search engine friendly?
- Have you optimized your site for specific and relevant keywords?
- Have you acquired a network of high-quality, relevant links?
- Have you utilized online PR or social media marketing for its SEO
- Does your navigation menu provide access to your entire site?
Now that you've answered all of these questions, you need to decide what to
do next. Start with some competitve analysis to see what your competitors are
doing and what you need to do to catch up. Then, survey users to see what they
think and act upon that feedback; don't wait, evaluate and reciprocate.
So make as many changes as you can to improve your website, turning it back into
a business asset instead of a liability, and watch as your web presence creates
leads and ultimately sales that impact your bottom line.
About the Author
Nick Yorchak is an SEO expert and Search Engine Marketing Specialist at
Fusionbox, a full-service Denver
Internet marketing, web design, and web development company. He can be
reached at his Fusionbox email (firstname.lastname@example.org) or at (303)952-7490.
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Article Published/Sorted/Amended on Scopulus 2007-12-04 21:38:54 in Computer Articles