New Car Troubles - Legal Tips
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So you have just purchased that new vehicle and the new car smell hasn't worn
off yet. Out of nowhere, the unexpected occurs as the engine light comes on, the
vehicle stalls or the transmission doesn't shift properly. How can his happen to
your new vehicle? In reality, this happens all the time. Different statistics
show that between 1% and 10% of all new vehicles may be lemons.
If your new car has a problem, schedule a service appointment with the dealer
right away. Make sure that the service department is made aware of each and
every problem that the vehicle is having. Explain the problems in as much detail
as possible, and make sure that the dealer uses your words to describe the
problem and not theirs. When meeting with the service advisor, be sure to ask
about Technical Service Bulletins (TSB's) on your vehicle. A Technical Service
Bulletin is an acknowledgment by the manufacturer that there is a known problem
with your vehicle. The manufacturer is required to prepare a TSB for a vehicle
after a problem or defect has exhibited itself on a number of occasions.
When you return to the dealer to pick up your vehicle after the repair
attempt, be sure to get a copy of the repair order or invoice that indicates
your chief complaint and the efforts that the dealer made to remedy the problem.
Do not leave the dealer without this documentation. In Pennsylvania, the dealer
is required to give you a copy of the documentation under established state law.
When you get in your vehicle, check right away to see if the problem has been
properly repaired or if there is a reoccurrence. If the vehicle has not been
properly repaired or has a reoccurrence of the problem, schedule another
appointment with the dealer. You must realize that you paid for the warranty
that came with your vehicle, it was part of the purchase price. Do not be afraid
to use it. You must also give the dealer/manufacturer a reasonable number of
attempts to make the repair before you pursue lemon law assistance.
What I have found is that many times the dealer will state that they "could
not duplicate the customer's concern". Do not allow this to stop you from
attempting to get your vehicle repaired. Many problems that are found vehicles
occur on an intermittent basis. Just because a problem doesn't show up while the
vehicle is at the dealer does not mean that it doesn't exist, and further, does
not relieve the dealer/manufacturer from the burden of finding the problem and
If the problems with your vehicle are not repaired after a reasonable number
of attempts (three in Pennsylvania, other states differ) then you may be able to
pursue a Lemon Law claim. A valid Lemon Law claim will force the manufacturer to
either repurchase your vehicle at a full refund, or will entitle you to a new
replacement vehicle free of cost. In Pennsylvania, as well as many other states,
you will also be entitled to free legal representation and recovery of all other
collateral charges associated with your lemon, like tax, title charges, interest
and the like.
About the Author
Greg Artim is an Attorney based in Pittsburgh, PA. He handles Lemon Law and
Breach of Warranty matters in all of Pennsylvania. For more answers to your PA
Lemon Law questions, please visit his website at
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Article Published/Sorted/Amended on Scopulus 2007-04-21 17:58:28 in Legal Articles