The Three Rs of Success
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We can create what we want, and this is evidenced by the unprecidented number
of people who are starting their own businesses. How do these people do it? How
are so many people finding success today? They pracrtice the three R's.
Any endeavor you would begin starts with a question: "What do I want to come
of this? What is my intent?" The first R for success is RESULTS. What
results do you want? When you are starting a business or a project, clarify what
you want. If you are already leading a department or an organization, clarify
what you want.
Most people in the world do not know what they want. They know what they
don't want, and so they spend most of their time thinking about what they don't
want. People complain, worry, and criticize. None of these actions create what
It begins with a dream, a thought of creating something meaningful. As
leaders and entrepreneurs we must move beyond merely dreaming and clarify what
results we want to produce. The key piece is feelings. How would success feel?
The reason people do anything is based on how they think they will feel. Words
like joy, fulfillment, delight, making a contribution, gratitude, meaning, and
love come to mind. It is this feeling that creates the passion and drive that
will have you doing what it takes to create your successful business.
Whenever people start telling me about how much money I can make in their
business opportunity I tend to hang up, delete, or say "no thanks". Money is
great, and it usually isn't enough of a motivator by itself. It is important to
enjoy what you are doing. Money and business success may make you feel good. It
is more likely that feeling good will help you make money and success. In other
words, our ability to feel successful right now helps us to create the results
we want. Success is created from the inside out.
Your vision for success is something you begin to live right now. Think,
feel, walk, talk, and act like a successful person. Never say you are "trying to
start a business." You are either starting one or you aren't!
Once you start you need to clarify your identity. What is your mission? The
mission involves what you do, who you serve, and why it is important. What are
your values? Values involve how you do business and how you treat people.
Clarity about who you are and where you are going will lead to the results you
The second R is RESPONSIBILITY. Responsibility is your ability to
respond. It means that you move beyond blaming and recognize that you create
your experience, therefore it is you who must respond. Businesses will always
have ups and downs and problems to solve. You can spend your energy focusing
what you don't want (the problem), or you can spend your energy focusing on what
you do want (solutions).
As an executive coach I have seen so much waste and stress created by people
blaming, being defensive, denying responsibility, and avoiding problems. At the
same time I have seen businesses where people communicate openly and honestly,
and consciously align their thoughts and behavior with the results they want to
Responsibility doesn't mean that we never blame or complain. It means that we
catch ourselves doing it and move toward resolution. When we find ourselves
complaining we can ask "What do I want?", and we can act on it.
The third R is RESPONSIVENESS. Responsiveness is about being in the
moment with other people. It means that my customers, my coworkers, and others
are real people with real needs and concerns. In business people get so focused
on task they forget about people. People are treated as objects. A complaining
customer becomes an inconvenience. An unhappy employee becomes a problem. The
result in these cases is the inconvenience and the unhappiness are increased.
We need to envision every person wearing a little sign that says: "Please
remember to treat me as important." We need to listen, to acknowledge, to
respond, and to help people meet their needs. Most people want to be taken
seriously and not dismissed. If we can be responsive to our employees and
customers, they will want to work with us. Ultimately the value we create is
found in the value we offer to others. Success is about meeting the needs of
those you serve. If you can do that, you will produce the results you intend.
About the Author
William Frank Diedrich is a speaker, executive coach, and the author of three
books including Beyond Blaming: Unleashing Power and Passion in People and
Organizations. William offers an online leadership class, The Leaders' Edge,
that is both inexpensive and effective. This ten week class helps leaders to
transcend ego issues and become truly great at what they do. Register at
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Article Published/Sorted/Amended on Scopulus 2007-11-25 21:12:05 in Business Articles