Training is key to German Success - ISO9001
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We have clients in Germany and whenever I carry out audits for them or on their behalf at their suppliers, I am inevitably pleased to see how much more training is provided to workers than a similar company in the UK.
It seems that all workers receive a good level of product knowledge as well as quality and environmental awareness. Where hazardous goods are concerned the level of training is excellent. I also saw that a greater number of first aiders are trained.
There is of course always a downside, and on this occasion I did see a bottle in an eyewash station dated May 2006. The people in the department obviously ignored it but I firmly believe that the eyewash could have caused just as much damage to a person's eye as the chemicals they were trying to dilute.
I don't think that it would have been used as they also had a powerful water eye wash unit powered from the mains water, but the fact that it was there in the first place gives cause for concern. The bottle was consigned to the rubbish bin so no harm was done.
It was probably fortuitous that I carried out a vendor audit when I did rather than wait for a health inspector or even worse, an accident.
Rolls Royce cars are now produced by BMW and I am sure that training has played a big part in the success of German industry and although they are suffering in this recession they will come out of it strong and skilled.
Tags: Auditing, iso9001, Training
About the Author
Chris Eden FIBC, MISSA, ACQI is a director of Quality Matters Limited an established independent management consultancy based in Essex, UK which specialises in ISO9001 Quality Management consultancy.
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Article Published/Sorted/Amended on Scopulus 2009-08-04 11:12:37 in Employee Articles