What Works and What Does Not
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Thursday, September 23, 2010
are all acutely aware of the problems in business today. It seems a day
doesn't go by we don't hear of another faltering economic statistic,
bankruptcy, foreclosure or whatever. It's all very depressing. Are we
really so incompetent that we cannot work out of these doldrums? I think
we can, but I'm not sure we're up to the challenge. I think deep down
we've all known the answer to our problems, we're just not willing to
address them properly. Instead we tend to adopt quick and dirty
solutions that superficially satisfy our problems, hence they are never
truly conquered. To illustrate, below is a list of programs proven to be
effective for producing positive results in business over the years.
* Proactive Management - we need forward thinking
leaders who have the vision to shape their business, who can perform
such tasks as planning, establishing objectives, priorities, and
forecasts; and can lead their companies into the future.
* Craftsmanship - establishing an environment
conducive for developing superior products with a high degree of
quality. Such an environment benefits customers and sales, as well as
* Yankee ingenuity - the American entrepreneurial
spirit is legendary and we can ill-afford to discourage it. We are at
our best when we are allowed to take calculated risks thereby
encouraging innovation and invention. To make this happen, we need fewer
safety nets, not more, thereby emphasizing the concept of risk. This of
course requires capitalism.
* Morality - a strong sense of ethics promotes much
more than just honesty and personal integrity, it builds trust; trust
between management and the work force, and trust between the vendor and
the client. Morality is simply good business.
* Teamwork - a well organized team can obviously
outperform individual effort. This requires establishing a spirit of
cooperation as opposed to rugged individualism. "Win-Win" should be the
mantra of the business.
* Customer Service - offer professional and courteous
service to customers, treat them like the kings they are. It's not good
enough to build better products, but we must be willing to stand behind
them with service and warranty programs.
* Follow the Golden Rule of Business - maximize
income, minimize expenses. This includes maximizing productivity and
minimizing nonessential interferences.
* The American Worker - when placed in the proper
work environment, and set in motion in the right direction, there is
nothing the American worker cannot conquer as we have demonstrated time
and again over the years. Give them a purpose, a sense of
accomplishment, and you'll have fewer clock watchers. To do so though,
workers need to take responsibility for their actions. This means
empowering the workers by delegating responsibility to perform their
assignments and holding them accountable for their actions. In addition,
if management is going to ask workers to work hard, they should in turn
be fairly compensated and treated as professionals.
* Government - business needs more government
leadership and less regulation. Government should be encouraging
business to move in certain directions, not mandating it. Business
always works better when government is off their back.
What doesn't work? That's easy; simply the antithesis
of the items listed above, such as reactive management, individualism,
strong government regulation, amoral behavior, etc. Things like greed,
corruption, apathy, laziness, entitlement, irresponsibility and petty
corporate politics simply do not work, yet these are all commonly found
in the American workplace today. It's time we quit rearranging the deck
chairs on the Titanic and get to work.
If we can agree the items listed above are effective
techniques for promoting business, why then are we not using them?
Examine each carefully again. Is it not economical to implement such
programs? Is it bad for business to do so? Hardly. Again, we have been
lulled into believing the best solutions are quick and dirty in nature.
No Virginia, there is no panacea, just hard and determined work. We need
to believe in ourselves again.
I am reminded of the old maxim, "Anything worth
doing, is worth doing right."Let's do it right.
Keep the Faith!
Note: All trademarks both marked and unmarked belong to their
Copyright © 2010 by Tim Bryce. All rights reserved.
About the Author
Tim Bryce is the Managing Director of
M. Bryce & Associates
(MBA) of Palm Harbor, Florida and has over 30 years of experience in the
management consulting field. He can be reached at email@example.com
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Article Published/Sorted/Amended on Scopulus 2010-10-01 15:47:56 in Business Articles