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Expert Author

Laurie Brown

All articles from this author :-

1. When Good Customer Service Rules Go Bad
   
   
2. Investment on Returns
   
   
3. The Grump Factor
   
   
4. Are They Snoring In the Back Row
   
   
5. You Made a Mistake - Now I am Your Biggest Fan
   
   
6. Brand Yourself
   
   
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About the Author

Laurie Brown is an international speaker, trainer and consultant who works to help people improve their sales, service and presentation skills. She is the author of The Teleprompter Manual, for Executives, Politicians, Broadcasters and Speakers. Laurie can be contacted through http://www.thedifference.net, or 1-877.999.3433, or at lauriebrown@thedifference.net

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